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Frequently asked
questions

  1. 1. WHAT IS INCLUDED IN THE RENT?

    High-speed Internet, water, sewer, pest control, trash service, and on-site maintenance are included. Residents are required to set up electricity prior to move in and maintain it through their lease term.

  2. 2. IS THE COMMUNITY PET FRIENDLY?

    Yes, we are pet friendly. There are some restrictions, so please contact the office for more detailed information on our pet policy, associated fees along with any other questions you may have.

  3. 3. HOW CLOSE IS THE COMMUNITY TO CAMPUS?

    We are located walking distance to University of Arizona, just two blocks away.

  4. 4. IS THERE PARKING AVAILABLE?

    Yes, we offer parking to residents for an annual fee of $100. We also offer guest parking, and every car is required to have a parking permit at all times.

  5. 5. WHEN IS RENT DUE/HOW DO I PAY RENT?

    Rent is due on the 1st of every month; however there is a grace period until the 5th. On the 6th, rent is considered late and subject to a fine.

    For your convenience, you can pay online via the property’s website under the Residents tab using a debit/credit card, set up an automatic withdrawal, or Echeck. We do not accept cash, physical checks or money orders.

  6. 6. DO I SIGN MY OWN LEASE OR WITH ROOMMATES?

    Each resident is only responsible for the rent on his/her bedroom – this is referred to as “by the bed” leasing rather than a “joint & several” lease. So, if one resident moves out, the remaining roommates are not responsible for that roommate's rent.

  7. 7. WHAT IF MY ROOMMATES DON'T GET ALONG OR I HAVE ISSUES WITH MY ROOMMATES?

    Sometimes this happens. Great people sometimes can’t live together for whatever reason. We’ve got you covered. Residents are able to transfer, dependent on availability (a transfer fee may apply).

  8. 8. WHAT IF I HAVE A MAINTENANCE ISSUE OR NEED IN MY APARTMENT?

    Non-emergency service requests (choose whichever option works best for you):

    • Submit a Service Request online using Resident Portal. Follow the prompts to complete the service request.
    • Call the office and speak with a team member or leave a message if your call is after the office is closed.

    For emergency situations (water leaks, and toilet back-up's, AC or Heating issues during weather extremes, non-functioning refrigerators, electrical outages, gas leaks and fire):

    • Call the leasing office. We have someone available 24/7.
  9. 9. WHAT DO I NEED TO BRING TO MY APARTMENT?

    We conveniently offer fully furnished units. The furniture provided varies by floor plan, however, all units include at least one sofa, coffee table, entertainment center, and dining set in the common area. Bedrooms include at least one bed, desk, desk chair, and dresser. Bed sizes range from twin to full depending on the unit type.

    All kitchens are equipped with a refrigerator, stove, dishwasher, garbage disposal, and microwave.

    You will need to bring your own shower curtain & hooks for the bathroom. You should also plan to bring dishes, silverware, pots & pans, bedding, bath mats, and whatever else makes you feel at home.

    Our staff members are a great resource for planning your move – don't hesitate to call with questions or simply to feel reassured about what you've already prepared.

  10. 10. HOW DO I RECIEVE MAIL AND PACKAGES?

    Mail - Resident mail is delivered by the US Postal Service to your assigned mailbox. At move-in, you will receive a mailbox key. When you move-out, if you want to have your mail forwarded, you will need to complete a Change of Address Form with the local US Post Office (the community office often has these handy).

    Packages - Packages will be delivered to the Amazon Hub and can be retrieved 24/7 with your unique pickup code. If the lockers are full or if any oversized packages are delivered, they will be available for pickup in the office during business hours with proper ID.

  11. 11. DO I NEED RENTER'S INSURANCE?

    Your lease requires you to have a minimum of $300,000.00 in liability coverage. There are two options for obtaining the required renter’s insurance:

    Option #1: By doing nothing and your residential unit will be automatically enrolled in the Landlord Required Insurance Policy (“LRIP”) Program which protects the Landlord’s property only, in exchange for a monthly fee of $18.

    Option #2: Before your scheduled move-in date, procure a Renter's Insurance policy from a third-party insurer of your preference and provide evidence of coverage by submitting the policy or its declarations page at www.ho4verify.com/CampusApartments

  12. 12. WHAT IF I EXPERIENCE INTERNET ISSUES?

    Internet is provided and managed by Campus Technologies. If any issues arise, please contact them directly.

    Campus Technologies
    4119 Walnut Street
    Philadelphia, PA 19104
    Support Line: 1.888.892.1370
    campustechnologies.com | info@campustech.net